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At My Own Wellness, we are committed to providing quality products and a transparent cancellation / returns process for our customers. This policy outlines the terms and conditions that apply when cancelling your order or requesting a refund for purchases made with us.

Order Cancellations - Once an order has been placed, it is considered confirmed. If you choose to cancel your order at any time after the order date, a 50% re-stocking fee will apply. If payment has already been received in full, only 50% of the total order value will be refunded. Refunds will be processed to the original method of payment, less the applicable re-stocking fee.

Delivery Confirmation Once a delivery date has been confirmed with you, no refunds or cancellations can be accepted. We encourage customers to review their order carefully before making payments.

Consumer Warranty Our products come with statutory guarantees that cannot be excluded under Australian Consumer Law.

How to Request a Refund To lodge a cancellation or refund request, please contact our Customer Service team (details on the Contact Us page) with your order number, proof of purchase, and details of your request.

Approved refunds will be processed promptly and you will be notified once complete.